Member Services

Licensing and Bidding Eligibility

Why can't I bid on a lot?

First determine if you have a valid government-issued ID on file and that it has been processed by Copart.

If you do not have a government-issued ID on file, click the "Upload License" button in the top right on the account information page.

Each province has specific licensing requirements

Find more licensing information on our licensing requirements page.

What licenses do I need?

To find detailed information about licensing requirements and the Copart licensing process, check out our licensing requirements page.

Updating My Password

What happens if I forget my password?

To reset your password, click the “Forgot User ID/Password” link on the log in page.

Upload a License

If you have not already uploaded a valid government-issued ID, or if you need to add a business license to your account, you can do so by using our License Uploader.

Additional Fees Charged to My Invoice

Are you unsure about additional fees charged to your invoice?

Please reach out to the Copart location where the vehicle was sold.

Click here for a list of all Copart locations and their contact information.

Terms on the Website

Do you have questions about terms used on Copart’s website?

We have a glossary of common terms available to help members understand terms used by Copart.

Tutorial Videos

Tutorial Videos can give you tips and tricks to help you navigate the website, bid and win.

See more tutorial videos.

Selling a Vehicle

Are you looking for information on how you can sell a vehicle to Copart?

Get a free quote, on our website.

Payment Options

Looking for information about different payment options?

You can find detailed information about each of our payment options page.

Deposit Refunds

How do I get a deposit refund?

For Basic Members, any deposits done by credit card can be recovered directly from the website. When logged in, go to the My Account page and select Deposit Refund. For all other deposit refunds, please contact Member Services.

Check the Status of Your Wire Transfer

Need to check the status of a wire transfer?

You can contact our Accounts Receivable Department at Buyer.ar@copart.com or by phone at 707-646-2187 to check on the status of your wire transfer.

Please allow at least 24 hours for processing.

New Member's Guide

Digital versions of our New Member Guide are available here. For a physical copy of the guide please visit one of our Copart locations.

If you still have questions, you can reach our Member Services team at member.services@copart.com, or you can contact a specific Copart location by clicking here.

The Member Services office is open 24 hours a day for phone calls and live chat.